The WaMu Difference: One Voice is All it Takes
Categories: WaMu
A follow up from my previous post, The WaMu Difference: I Found Out the Hard Way
I received some insightful advice from a reader at Marketing ROI: Whims from Ron Shevlin
“Ron, It could be that this story might come back to haunt WaMu. Has anyone read the book “Citizen Marketers” by McConnell and Huba? They talk about the power of one. KW’s story is now on this blog, Ron. Other bloggers may just pick it up and then, if I were WaMu, I’d be worried.
Can this happen at a credit union? You’re right, it depends. I think that’s where an active board comes in. A CU board is supposed to monitor poor management and make sure policies are put in place so that the rights of the member come first. I know we’re taking a chance at UFirst with the Boardcast but I’m assuming if KW were our member she might decide to get in touch with the board through the Boardcast.”
Using my search skillz, I was able to locate email addresses for a handful of WaMu board members & directors. I composed a letter that outlined the series of events associated with this transaction & requested specific action to be taken in order to rectify my account.
- Sent an email out Sunday afternoon
- I received a message from a WaMu investor relations contact Monday afternoon
- The requested correction was posted to my account Tuesday
Just yesterday, I received a letter from WaMu requesting more information in regards to the dispute I filed nearly 3 weeks ago! WTF? First WaMu says they don’t have a record of a dispute & now they’re requesting more information so they can pursue the claim? WaMu needs to take inventory of their internal processes & make some changes. I’m relieved to have my account rectified, but this is experience has caused me to take my business elsewhere.
Sweet, good deal. Now you can use that moolah towards a sweet company Christmas gift, right? Right?!
RATHER THAN PAY MONEY FOR A PAYOFF, I PAID WITHIN $1000 OF PAYOFF ON LOAN WITH PAYMENTS OF 1600. A MONTH. NEXT MONTH I WAS TOLD I WAS IN FORECLOSURE, THAT I HAD NOT PAID MY LOAN! IT TOOK OVER A YEAR OF CORRESPONDENCE TO CLEAR UP THIS MESS, AND I BELIEVE I WAS CHARGED A LOT OF EXTRA IN PAST DUE FINES THAT WERE NOT PAST DUE. THE BALANCE WAS AROUND 92,000 WHEN I WROTE A CHECK FOR 91,000 TO PAY DOWN THE LOAN, THINKING NEXT MONTHS THE AUTO DEDUCT PAYMENT WOULD PAY IT OFF. INSTEAD I WAS PUT INTO FORECLOSURE! BEWARE.